Privacy Policy

This Privacy Policy describes how Anthony's Coal Fired Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at pizz-anthonys.click, place an online order, subscribe to our newsletter, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data in a transparent, responsible, and lawful manner in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act.

Please read this Privacy Policy carefully before using our website or providing any personal information to us. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, you must discontinue use of our website and services immediately.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after such updates constitutes your acceptance of the revised policy.

1. Company Information and Contact Details

The data controller responsible for your personal information is Anthony's Coal Fired Pizza. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

For all privacy-related inquiries, including requests to exercise your consumer rights, please use the email address listed above. We will endeavor to respond to your inquiry within a reasonable timeframe, and no later than forty-five (45) days as required under applicable California law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website, applications, and services. The categories of information we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for promotions, or contact us, we may collect personal identification information, including but not limited to:

• Full name (first and last)
• Email address
• Phone number or mobile number
• Billing address and delivery address
• Date of birth (for age verification and promotional purposes)
• Account username and password (stored in encrypted format)
• Loyalty program membership details

2.2 Payment and Transaction Information

When you place an order or make a purchase through our website, we collect transaction-related information. We do not store complete payment card numbers on our servers. Payment processing is handled by third-party payment processors who maintain their own security standards. We may collect and retain:

• Order details (items ordered, quantities, prices, special instructions)
• Transaction amount and date
• Partial payment card information (last four digits, card type)
• Billing address associated with the payment method
• Order history and receipts

2.3 Usage Data and Website Activity

We automatically collect certain information about how you interact with our website, including:

• Pages visited, time spent on each page, and navigation paths
• Links clicked and buttons interacted with
• Search queries entered on our website
• Referring website or URL that directed you to our site
• Time and date of your visit
• Error logs and crash reports
• Shopping cart activity and abandoned cart data

2.4 Device and Technical Information

We collect technical information about the device and browser you use to access our website, including:

• IP address (which may be used to approximate geographic location)
• Browser type and version (e.g., Chrome, Firefox, Safari)
• Operating system and version (e.g., Windows, macOS, iOS, Android)
• Device type (desktop, laptop, tablet, mobile phone)
• Screen resolution and display settings
• Language settings and time zone
• Network type (Wi-Fi, cellular)

2.5 Location Information

With your permission, we may collect precise or approximate location data to provide location-based services such as finding the nearest Anthony's Coal Fired Pizza location, enabling delivery services, or displaying relevant promotions. You may disable location sharing through your browser or device settings at any time.

2.6 Communications and Customer Support Data

When you contact us by email, phone, or through our website contact forms, we collect:

• The content of your messages and inquiries
• Email correspondence and attachments
• Customer support ticket details and resolution history
• Feedback, reviews, and survey responses
• Social media interactions if you contact us through social platforms

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior and preferences. For detailed information about the types of cookies we use and how to manage them, please refer to Section 7 of this Privacy Policy (Cookie Usage).

2.8 Information Collected from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media pages)
• Marketing partners and advertising networks
• Analytics providers
• Review platforms and directories
• Delivery and logistics partners

3. How We Use Your Personal Information

We use the personal information we collect for legitimate business purposes, including the following:

3.1 Providing and Managing Our Services

• Processing and fulfilling your online food orders and reservations
• Creating and managing your account on our website
• Processing payments and issuing receipts and confirmations
• Coordinating delivery or pickup of your orders
• Administering our loyalty rewards program and promotional offers
• Responding to your questions, comments, and customer support requests
• Verifying your identity and preventing fraudulent transactions

3.2 Analytics and Performance Improvement

• Analyzing website traffic patterns, user behavior, and engagement metrics
• Understanding which menu items are most popular and adjusting offerings accordingly
• Testing and optimizing website features, design, and user experience
• Monitoring website performance and diagnosing technical issues
• Conducting market research and gathering consumer insights
• Measuring the effectiveness of our marketing campaigns

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing your experience and recommending menu items based on your preferences and order history
• Displaying targeted advertisements on our website and third-party platforms
• Notifying you about new menu items, seasonal promotions, and events
• Sending birthday and anniversary offers if you have provided your date of birth
• Conducting contests, sweepstakes, and other promotional activities

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails, by contacting us at [email protected], or by updating your communication preferences in your account settings. Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your orders and account.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other applicable policies
• Detecting, investigating, and preventing fraud, abuse, and security incidents
• Protecting the rights, safety, and property of our customers, employees, and business
• Responding to lawful requests from law enforcement and government authorities
• Establishing, exercising, or defending legal claims

3.5 Business Operations

• Managing internal record-keeping and administrative functions
• Conducting staff training using anonymized or aggregated data
• Evaluating and improving the quality of our food and service
• Facilitating potential business acquisitions, mergers, or restructuring

4. Sharing Your Personal Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the circumstances described below.

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to maintain the confidentiality and security of your data. Our service providers include:

• Payment processors: To securely process payments and prevent fraud
• Delivery and logistics partners: To fulfill your delivery orders
• Email and marketing service providers: To send promotional and transactional communications
• Cloud hosting and technology providers: To maintain and secure our website and databases
• Analytics providers: Such as Google Analytics, to analyze website usage and performance
• Customer support platforms: To manage customer service tickets and communications
• Advertising networks: To display targeted advertisements based on your interests

4.2 Legal Requirements and Authorities

We may disclose your personal information when required or permitted by law, including:

• In response to a valid court order, subpoena, or other legal process
• To comply with applicable federal, state, or local laws and regulations
• To respond to lawful requests from law enforcement agencies, regulatory bodies, or government authorities
• To protect the safety and security of our customers, employees, or the public
• To investigate and prevent fraudulent or illegal activity

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, restructuring, bankruptcy, or other business transaction, your personal information may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer and any changes to privacy practices that may result from such a transaction.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, marketing, and other legitimate business purposes.

4.5 With Your Consent

We may share your personal information with additional third parties when you have given us your explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

5. Data Security Measures

We take the security of your personal information seriously and implement a variety of administrative, technical, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data, including passwords, is stored using strong cryptographic hashing algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate need to access such data in order to fulfill their job responsibilities. All employees who handle personal data receive regular privacy and security training.
• Secure Payment Processing: We use Payment Card Industry Data Security Standard (PCI-DSS) compliant payment processors and do not store complete payment card numbers on our systems.
• Firewalls and Intrusion Detection: We maintain firewalls and intrusion detection systems to monitor and protect our network infrastructure from unauthorized access.
• Regular Security Assessments: We conduct periodic security audits and vulnerability assessments to identify and remediate potential security risks.
• Incident Response: We maintain an incident response plan to detect, contain, and respond to security breaches in a timely manner, and we will notify affected individuals and authorities as required by applicable law.
• Data Minimization: We collect only the minimum amount of personal information necessary to fulfill the purposes outlined in this Privacy Policy.

While we implement these safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal information and encourage you to take precautions such as using strong, unique passwords and keeping your account credentials confidential.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information that we have collected, subject to certain exceptions permitted by law (such as when the data is necessary to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: Although we do not sell personal information in the traditional sense, you have the right to opt out of the sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes specified by the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a different level of service because you exercised a privacy right.
• Right to Data Portability: You have the right to receive your personal information in a portable, structured, commonly used, and machine-readable format.

6.2 General Privacy Rights for All Users

Regardless of your state of residence, we offer all users the following options:

• Access and Review: You may request a copy of the personal information we hold about you by contacting us at [email protected].
• Correction: You may update or correct your account information by logging into your account or by contacting us directly.
• Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate business needs.
• Opt-Out of Marketing: You may opt out of receiving marketing communications at any time as described in Section 3.3.
• Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Email: [email protected] (include "Privacy Rights Request" in the subject line)
• Website: pizz-anthonys.click

We may need to verify your identity before processing your request to protect your privacy and security. We will respond to your request within forty-five (45) days. If we require additional time, we will notify you of the reason and extension period. We may deny certain requests where permitted by law, and we will explain the reason for any denial.

You may designate an authorized agent to submit requests on your behalf. We may require written proof of the agent's authorization and verification of your identity before processing such requests.

7. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver personalized content and advertising. Cookies are small text files that are stored on your device when you visit a website.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the website to function properly. They enable core features such as shopping cart functionality, account authentication, and security. These cookies cannot be disabled without affecting website functionality.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics to track page visits, session duration, and user navigation paths.
• Functional Cookies: These cookies allow our website to remember your preferences and settings, such as your preferred language, location, and saved items, to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies track your browsing habits and are used to deliver targeted advertisements that are relevant to your interests. They may be set by our advertising partners and may be used to build a profile of your interests.

7.2 Managing Your Cookie Preferences

You have the right to control and manage cookies on your device. You can configure your browser settings to refuse cookies, delete existing cookies, or receive a warning before a cookie is set. Please note that disabling certain cookies may affect the functionality and performance of our website.

For more detailed information about the specific cookies we use, the purposes for which they are used, and how to manage your cookie preferences, please refer to our dedicated Cookie Policy.

You can also opt out of interest-based advertising through the Digital Advertising Alliance's opt-out tool at www.aboutads.info/choices or the Network Advertising Initiative's opt-out tool at www.networkadvertising.org/choices.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you. In some cases, we may retain anonymized, aggregated data indefinitely for legitimate research, statistical, and business improvement purposes.

9. Children's Privacy

Anthony's Coal Fired Pizza does not knowingly collect, use, or disclose personal information from individuals under the age of eighteen (18). Our website and online ordering services are designed for adult consumers. We do not target our marketing efforts at children or minors.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of thirteen (13) without verifiable parental consent. However, as a matter of policy, we extend this protection to all individuals under the age of eighteen (18).

If we become aware that we have inadvertently collected personal information from a person under the age of eighteen (18), we will take immediate steps to delete such information from our records. If you believe that we may have collected information from or about a minor, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Parents and legal guardians who discover that their child has provided personal information to us without their consent are encouraged to contact us to request the deletion of that information.

10. International Data Transfers

Anthony's Coal Fired Pizza is based in the United States. If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States for the purposes described in this Privacy Policy. We will take appropriate steps to ensure that any international transfers of personal data are carried out in accordance with applicable legal requirements and that your information is afforded an adequate level of protection.

If your personal information is transferred to service providers located in other countries, we require those service providers to maintain appropriate data protection measures consistent with applicable law and the commitments made in this Privacy Policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, online ordering platforms, and other external resources that are not operated by us. This Privacy Policy applies only to our website and services and does not apply to third-party websites or services.

We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The presence of a link on our website does not constitute our endorsement of the linked website or its privacy practices.

12. Social Media and Online Platforms

We maintain a presence on various social media platforms to engage with our customers and promote our products and services. When you interact with our social media pages or profiles (such as liking, commenting, sharing, or messaging), the social media platform may collect and process your personal information in accordance with its own privacy policy.

We may use social media features, such as social login, social sharing buttons, and embedded social media content, on our website. These features may collect your IP address, the page you are visiting, and other information. We encourage you to review the privacy policies of the relevant social media platforms before using these features.

We may also use information from social media platforms for advertising purposes, such as displaying targeted advertisements to users who have interacted with our social media content. You can manage your advertising preferences through your social media account settings.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. As there is currently no universally accepted standard for responding to DNT signals, our website does not currently respond to DNT signals. We continue to monitor developments in DNT technology and standards and will update our practices accordingly.

California residents are informed that, as required by California's "Shine the Light" law (California Civil Code Section 1798.83), businesses that disclose personal information to third parties for the third parties' direct marketing purposes must either provide a mechanism for opting out or disclose the categories of personal information shared and the identities of the third parties. We do not share personal information with third parties for their own direct marketing purposes without your explicit consent.

14. How to File a Complaint with a Data Protection Authority

If you are a resident of the United States and believe that we have violated your privacy rights under applicable law, we encourage you to first contact us directly so that we may address your concerns:

• Email: [email protected]
• Website: pizz-anthonys.click

If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority:

14.1 Federal Trade Commission (FTC)

The FTC enforces federal consumer protection laws, including those related to privacy and data security. You may file a complaint with the FTC through:

• Online: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Privacy Protection Agency (CPPA)

California residents may file complaints related to violations of the CCPA/CPRA with the California Privacy Protection Agency:

• Online: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

14.3 State Attorneys General

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General's office. Most state Attorneys General maintain consumer protection divisions that handle privacy-related complaints. We encourage you to contact your state's Attorney General if you believe your privacy rights have been violated.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website at pizz-anthonys.click with a revised "Last Updated" date
• Send a notification email to registered users where required by law
• Display a prominent notice on our homepage or during your next website visit, as appropriate

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, please discontinue using our services.

16. Contact Us

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our privacy team. We are committed to addressing your concerns in a timely and thorough manner.

When contacting us with a privacy inquiry or rights request, please include your full name, email address associated with your account (if applicable), and a detailed description of your request or concern. This will help us respond to you more efficiently and accurately.

We will acknowledge receipt of your inquiry within five (5) business days and will endeavor to provide a substantive response within forty-five (45) days, or as otherwise required by applicable law.